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By agreeing to these T&Cs, you acknowledge and understand that our responsibility and role is limited to provide a platform where Gulf Oasis Rent A Car L.L.C can advertise their Vehicles and users can book the rental of such Vehicles (subject to their availability). The Vendor shall be responsible to provide the Vehicle to you (“Rental”) and other services as stipulated in the Rental Agreement. We shall not be held responsible for any acts or omissions of the Vendor, and/or its employees, agents or subcontractors in relation to the services to be provided under the Rental Agreement, including but not limited to the breach, negligent performance, defect, or failure or delay in the performance by Vendor, its employees, agents or subcontractors of its services to you, and for death, personal injury or damage to property arising out of, or in connection with, any defect in the Vehicles.
Nothing on the Platforms pertinent to the Products, the Services and/or the Vendors is endorsed, guaranteed and/or warranted by us.
The photos of the Products provided on our Platforms are for illustration purposes only. A description of the Products will be provided and should be reviewed, along with the photos of the Products, prior to submitting the Booking Request.
Although we constantly update our Platforms' listings, the accuracy of the availability of the listed Products on our Platforms is not guaranteed, errors may occur.
In order to use our Services, you are required to register and create an account (“Account”). Each user is allowed to set up only one Account. You must ensure that the details of your account are kept confidential. You are solely responsible for any online activity transmitted or conducted from your Account and may be held responsible for any and all losses arising out of the wrongful and fraudulent use of your account. To register or create an Account on our Platforms, you must be at least 18 years of age, and must provide true, accurate, current, and complete information about yourself (including name, date of birth, email address, phone number, credit card details, and other details) as requested during the Account creation process. If you are under the age of 18 years, you may use these Platforms only under the supervision of a parent or legal guardian who agrees to be bound by these T&Cs. If you are a parent or legal guardian agreeing to these T&Cs on behalf of a person under the age of 18 years, you are fully responsible for his or her use of these Platforms, including all financial charges and legal liability that may be incurred.
By registering and using the Platforms, you hereby warrant that the information provided by you in the course of the registration/ creation of an Account is true, accurate, current, and complete in all respects. Without prejudice to our other rights and remedies, we may disable your Account at our sole discretion and without notice if we detect or suspect any fraudulent or wrongful use of your registered account and/or if an individual creates multiple Accounts. We reserve the right to refuse service, terminate Accounts, or cancel orders at our sole discretion. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at info@gulfoasisrac.com
In order to book a Vehicle Rental(“Booking”), you shall submit a booking request (“Booking Request”) on the Platform through your Account in exchange for a fixed fee (“Booking Fee”) and provide us with all the necessary information requested to process the Booking Request. Please note that we don't guarantee the precise make and model of the vehicle you're booking (unless we expressly say so). The phrase “or similar” means you could get a similar Vehicle (i.e. the same size, type of transmission, etc.). The Vehicle pictures are illustrative only.
It should be noted that once you submit a Booking Request, your Booking is with us
If there's any discrepancy between these T&Cs and the Rental Agreement, the terms of the Rental Agreement will prevail.
By submitting the Booking Request, you hereby agree to the disclosure of the information and content submitted on the Booking Request to the Vendor.
The Booking Fee shall be paid at the same time as your Booking Request is submitted. The payment shall be made through a Visa or MasterCard credit/debit card in UAE Dirhams (AED). The payment shall be processed through a third-party payment gateway provider to which you will be redirected from our Website and/or the Application after the Booking Fee has been determined.
All credit / debit card payments are subject to authorization/ validation by the issuing bank. If the issuing bank refuses to authorize the payment, we shall cancel your Booking Request and contact you to check if an alternative method of payment can be arranged. We shall not be responsible if this results in a delay of the listing of your Product(s).
Further, when you submit your payment details/information (including but not limited to, credit/debit card number, full name, billing address, home address, account number and expiration date of the credit/debit card) on our Website or Application to pay the Booking Fees, your payment details shall be provided directly to our payment gateway provider via a secure connection. We shall not store or collect your payment information, and shall not be held responsible and/or liable for any losses suffered by you, whether directly or indirectly, as a result of you sharing your payment details/information on or through our Platforms. Any and all losses arising due to you sharing your payment information with our payment gateway provider shall solely be the responsibility and liability of the payment gateway provider.
The fee for your Rental (“Rental Fee”) will be calculated at the rate provided by the office and will be based on 24-hour units, for example, a 25-hour rental will cost as much as a 48-hour rental.
The office shall issue an invoice on the day you pick up your Vehicle, in advance of the term of the Rental (i.e. a prepayment) and must be settled in full at the time of pick up.
Please note that any delay - for example, if the one-day car rental started at 9 am but the car is returned at 5 pm the following day will result in an extra day being charged.
In case you wish to extend your Rental, you must inform the Vendor 12 hours prior to the extension. Otherwise, the extension will be charged according to the normal seasonal daily price. Further, payment for an extension has to be made in advance, otherwise, the extension will not be valid.
Further, it should be noted that the Rental Fee is based on a maximum use based on the number of kilometers stated in the Rental Agreement, typically between 200 kms per day depending on the Vehicle. Additional usage will be charged at the rate of AED (0.5-5 AED) per KM, depending on the Vehicle.
You shall also have to pay a deposit amount to the office which shall be calculated based on the Rental and details of the same shall be provided by the office. The Deposit shall be kept on-hold and amounts from the same shall be deducted by the office in case of any fines or any other damages on the Vehicle and/or if there are any add-ons subscribed to by the use of the Vehicle and/or if any other charges are incurred by you in relation to the Vehicle. The Deposit amount shall depend on the Vehicle rented and the period of the Rental.
Please note that the Salik (toll) charged will be the toll amount (typically AED 4), plus an AED 1 service fee, plus VAT on the service fee component will be charged by the office.
In relation to traffic fine charges, the officer will charge you for the actual fine, plus an AED 50 service fee, plus VAT on the service fee component. The officer will inform you as soon as they get a notification from the concerned authorities.
In the event the fine incurred by you also causes the Vehicle to be impounded, an additional fee ranging from 100 - 6000 AED will be charged by the office. You will be required to pay these amounts to the office immediately upon notification.
In some cases, you'll pay for any optional extras (e.g. child seats, GPS, etc.) when you book your Vehicle, in which case you're guaranteed to get them at pick-up.
In other cases, you'll simply request any extras when you book your Vehicle, in which case:
You may take a video or photo of the current condition of the Vehicle, before signing the Rental Agreement.
In the event you wish to have the Vehicle delivered to you at a different location other than the pick-up location provided to you, it shall be at an extra fee which shall be determined by the office.
In case, any cars we delivered were not matching your booking/request, please report to us and we will take an immediate action on the same if it was not informed and agreed with you before.
In case, we could not deliver the car on the agreed time due to traffic conditions or any other reason, the delayed hours/minutes will be added to your final handover time as a grace period.
Users are allowed to cancel their Booking Request prior to the same being accepted and approved by us. Refunds for canceled orders (if applicable) shall be done through card refund to the same card that was used to make the payment. However, once the Booking Confirmation has been sent to you, no refunds shall be applicable.
Any cancellation requests shall be done by sending an email to info@gulfoasisrac.com
In addition, in the event the Booking Request is not processed, the user shall receive a full refund of the Booking Fee paid upon submission of the Booking Request. However, once the Booking Request is approved, no refund of the Booking Fee shall be permitted.
Refunds may take up to 7-10 business days and bank charges may apply depending on the respective bank's policy. We shall not be liable for any delays in the refunds by the banks.
You acknowledge and agree that we may establish limits from time-to-time concerning use of the Service on our Platforms, the maximum number and size of postings, e-mail messages, or other content that may be transmitted or stored by the Service, and the frequency and the manner in which you may access the Service or the Platforms.
You acknowledge and agree that we have no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Platforms or the Service. You acknowledge and agree that we reserve the right at any time to modify, limit or discontinue the Service (or any part thereof) with or without notice and that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Service. You acknowledge and agree that we, in our sole and absolute discretion, have the right (but not the obligation) to delete or deactivate your Account, block your e-mail or IP address, or otherwise terminate your access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any content within the Service, for any reason or no reason at all, including, without limitation, if we believe that you have violated these T&Cs. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Platform or the Service. Further, you agree not to attempt to use the Service after any such termination.
You may be allowed to post reviews, comments, questions, suggestions and other information on our Platforms. Whenever you make use of a feature that allows you to upload content to the Platforms, or to make contact with other users of the Platforms, you must comply with the content standards set out in the following terms.
You hereby warrant that any such content posted on our Platforms by you shall be original and shall not infringe the intellectual property rights of any third party. Further, the submission of any such content on our Platforms shall not be considered confidential. We shall have no obligation to you of any kind with respect to such content including but not limited,
All the intellectual property digitally contained, offered, displayed, and disclosed through the Platforms (including but not limited to photographic images, text descriptions, names, brand names, trademarks, graphic designs, and music) (“Content”) remains our property either as an owner or as an approved licensee and/or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors.
You may store, print and display the Content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the Content or copies of the Content supplied to You or which appears on the Platforms or third-party submissions or other proprietary rights not owned by You: (i) without Our express prior written consent, and (ii) in any way that violates any third party right nor may You use any such Content in connection with any business or commercial enterprise.
Our licensors and our authorized affiliates (and that of any identified contributors) as the authors of content on the Platforms must always be acknowledged. You must not use any part of the Content on Platforms for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy, or download any part of the Platforms in breach of the T&Cs, your right to use the Platforms will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. The trademarks and trade names Prestige Dubai are owned by us. You shall not have the right to use or publicly display the “Gulf Oasis” trademarks or the name Gulf Oasis Rent A Car LLC. We continue to reserve any right(s) not expressly granted in these T&Cs.
In compliance with UAE law, Gulf Oasis Rent a Car LLC shall not deal with or supply any goods or services to any of the nations that are subject to OFAC (Office of Foreign Assets Control) sanctions.
You must not misuse the Platforms. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Platforms; corrupt data; cause annoyance to other users; infringe upon the rights of us or any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Platforms. Breaching this provision may constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platforms or to your downloading of any material posted on it, or on any Platforms linked to it. You are strictly prohibited to use the Platforms for the usages as specified in these T&Cs.
Access to certain areas of the Platforms may be restricted. We reserve the right to restrict access to certain areas of the Platforms, or indeed the entire Platforms, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of the Platforms or other content or services, you must ensure that the user ID and password are kept confidential.
These T&Cs refer to the following additional terms, which also apply to your use of the Platforms:
We amend these T&Cs from time to time. Every time you wish to use the Platforms, please check these T&Cs to ensure you understand the terms that apply at that time as they are legally binding on you, provided you accept them through your use of the Platforms. Some of the provisions contained in these T&Cs may also be superseded by provisions or notices published elsewhere on Platforms.
We may make changes to our platforms:
We may update and change our Platforms from time to time to reflect changes to the Products, our users' needs, and our business priorities.
We may suspend or withdraw our platforms:
The Platforms are made available free of charge. We do not guarantee that the Platforms or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, and/or restrict the availability of all or any part of the Platforms for business and operational reasons without the obligation or commitment to notify you beforehand. You are also responsible for ensuring that all persons who access the Platforms through your internet connection are aware of these T&Cs and other applicable terms and conditions, and that they comply with them.
The Content on the Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on the Platforms, we make no representations, warranties, and/or guarantees, whether expressed or implied, that the Content is accurate, complete, or up to date. We assume no responsibility for the accuracy of the information, which may contain technical or other kinds of inaccuracies, omissions or typographical errors. We have no special relationship with or fiduciary duty to you. You acknowledge that We have no control over, and no duty to take any action regarding: which users gain access to the Content; what affects the Content may have on You; how You may interpret or use the Content; or what actions You may take as a result of having been exposed to the content. You release us from all liability for you having acquired or not acquired the Content.
We do not accept any liability of your involvement in any mediation, arbitration, tribunal hearing, court proceedings, or other proceedings (of whatever nature) with any other users of the Platforms, advertisers, or any other third parties.
The Platforms and/or Content may be unavailable from time to time due to mechanical, telecommunication, software, hardware, and/or and third-party vendor failures, updates, or construction. We cannot predict or control when such downtime may occur and cannot control the duration of or be held liable to any damages resulting from such downtime.
Where the Platforms contain links to other platforms and resources provided by third parties, these links are provided for your information and convenience only. If you use such links, you will leave our Platforms. We have not reviewed all of these third-party platforms and are not responsible for these platforms, including their content or availability and the conduct of the proprietors of such platforms. Such links should not be interpreted as approval by us of those linked Platforms or information you may obtain from them. The inclusion of these links on the platforms does not imply any endorsement or approval of the linked sites or the content, information, or any linked addresses therein, or make any representations about them, or any material found therein, or any results that may be obtained from using them.
We have no control over the linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. If you decide to access any of the third-party Platforms linked to the Platforms, you do so entirely at your own risk.
The Platforms may include information and materials uploaded by other users of the Platforms. Information and material contained therein have not been verified or approved by us. The views expressed by other users on the Platforms do not represent our views or values.
How to complain about content uploaded by other users:
If you wish to complain about content uploaded by other users, please contact us on info@gulfoasisrac.com
We make no representations or warranties, either expressed or implied, with respect to our Platforms or the Content and to the fullest extent permissible under the law, disclaim all such representations and warranties. Your access to and use of software and other materials on or through our Platforms is solely at your own risk. We make no warranty whatsoever about the reliability, stability, or virus-free nature of such software. Unless expressly stated to the contrary; to the fullest extent permitted by law, the Platforms, our suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity; and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Platforms or the linked sites and any material or Content posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
We will only use your personal information as set out in Our Privacy Policy.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities, and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by Us arising out of any breach by you of any provision of these T&Cs, or arising out of any claim that You have breached any provision of these T&Cs.
When you upload or post content to the Platforms, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your user-generated content in connection with the service provided by the Platforms and across different media. We may also wish to use the content to promote the Platforms or the service.
We do not guarantee that the Platforms will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access the Platforms. You should use your own virus protection software. You must not attempt to gain unauthorized access to the Platforms, the servers on which the Platforms are stored or any server, computer, or database connected to our Platforms. You must not attack the Platforms via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offense, punishable under applicable laws. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platforms will cease immediately.
Without prejudice to our other rights under these T&Cs, if you breach these T&Cs, whether directly or indirectly, we may take such action as we deem appropriate to deal with the breach, including but not limited to, suspending your access to our Platforms, prohibiting you from accessing the Platforms, blocking computers using your IP address from accessing the Platforms, contacting your internet service provider to request that they block your access to the Platforms and/or bringing legal or court proceedings against you.
If any part of the T&Cs is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the T&Cs will not be affected by all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Further, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We may transfer, sub-contract, and assign, novate or otherwise deal with your rights and/or obligations under these T&Cs without notifying you or obtaining your consent. You may not transfer, sub-contract, assign and/or otherwise deal with your rights and/or obligations under these T&Cs.
You understand and agree that these T&Cs (in addition to other policies referred herein) constitute the entire general agreement between you and us. Any and all previous course of dealings, written or oral understandings, discussions, representations, correspondence and communications between us relating to the matters covered by these T&Cs are hereby superseded. You hereby agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation, or understanding made by any party, including us, unless it is expressly set out in these T&Cs. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.
Your use of the Platforms and the operation of these T&Cs shall be governed by and construed in accordance with the federal laws of the United Arab Emirates applicable in the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this agreement.